Frequently Asked Questions
Q: 1. What do I do if my tracking number won't work?
A: Please confirm that your tracking number is correct. Generally, the logistics tracking number will not take effect until the package is physically picked up and scanned.
If you confirm that the information is correct but still cannot find it, please contact our customer service center at email@example.com who will help you solve the problem.
Q: 2. What should I do if the logistics show that the package has been delivered but I have not received the goods?
A: In this case, first, please contact the local logistics to confirm whether your package was successfully delivered; then, contact us to assist you in confirming the follow-up situation. We promise to help you track it down.