Returns and Refunds

Order Cancellation Costs

Before shipping：

If you cancel your order within 3 hours of ordering, our processing fee will not be charged. If you ordered the wrong model and want to place a new order before shipping, once the second order is received, and verified, we will waive the processing fee from the first order.

After shipping：

If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee, in addition to the return shipping cost of $150. Favoto will provide a return shipping label, and the designated carrier will collect the return package.

 

Returns

（1）Damages and issues：

It's important that you inspect your order on delivery, please check if it's in good condition. You should reject any clearly damaged deliveries from the courier and contact us immediately if this happens and a replacement will be made when we receive confirmation from the courier. Favoto will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective and you were not able to reject it from the courier, please contact us directly for assistance. (Please attach a picture or video of the item(s) showing the condition of its original packaging, preferably unopened, and any broken or damaged parts).

(2) Free returns/replacement/refunds for quality issues within 30 days of delivery.

Favoto will issue a full refund of the cost of the returned product if you are not satisfied with the quality of your item(s) in accordance with the return policy for that product. Contact our Customer Service to initiate the return process within 30 days of receiving your item(s). The item must be returned in its original condition and, if possible, packaging (if eligible per the return policy).

Favoto has an established returns procedure and is not responsible for the shipping cost of the package if returned by the customers themselves.

To start a return, you can contact us at customer_service@favoto.com . If your return is accepted, we’ll send you a return shipping label, and “RMA” number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and an allocated RMA number will not be accepted.

Note: the following situations will not apply to the free replacement or refund policy:

  1. Products from Unauthorized Resellers
  2. The damage is caused by human
  3. Damage to the outer packaging only
  4. Special or custom orders
  5. Sale items or free items

 

Shipping and Handling fee for non-quality issue returns:

To start a return, you can contact us at customer_service@favoto.com. If your return is accepted, we’ll send you a return shipping label, and “RMA” number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and an allocated RMA number will not be accepted.

For non-quality issues, customers may ask for product replacement or return within 15 days after receiving it. To start a return, you can contact us at customer_service@favoto.com. If your return is accepted, we’ll send you a return shipping label, and “RMA” number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and an allocated RMA number will not be accepted.

Original shipping fee & return shipping fee will not be refunded. You will be responsible for the original shipping fee of 10% of the e-bike cost and an additional return shipping fee of $150.

Favoto has an established returns procedure and is not responsible for the shipping cost of the package if returned by the customers themselves.

 

Refunds

Once our warehouse has received the returned product(s) and checked to confirm it meets our return conditions, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.