Frequently Asked Questions


How do I change my order address?

Please contact our customer service team for assistance.We will be able to change the order if the package has not been shipped out.

How do I cancel my order?

Please get in touch with our customer service team. We can cancel the order if it has not been shipped out. If the package has been delivered, please ensure that the product is in good condition and return the product to us. You will need to pay for return shipping.

Where can I find my order number?

You can find your order number and other order information by logging into your account (If you have registered an account). You can also check the order confirmation email.

My product is faulty or has arriver damaged.

Although this rarely happens, if the item arrives damaged, please contact our customer service in a timely manner and we will issue a brand new item once we verify the defect. We would also wish to apologize for your less-than-perfect experience.

Can I return my product?

Returns are accepted if you are not fully satisfied with your product. To start the return process, please contact our customer service. For more details, please see ourReturn & Refund Policy.

Can I exchange a product?

Yes, of course. We accept exchanges if the item is unused, and in their original packaging. For more details, please contact our customer service for more details.

Do I need to pay tax on my order?

The Favoto website does not charge taxes. You only pay for the amount of the product you ordered.

Do you accept installment payments?

Yes. Now we support Klarna.

Where are you products shipping from?

We have warehouses in United States. Most best-selling items can be shipped from local, and arrive soon. For more details, please see ourshipping policy.

How long does delivery take?

Most Local Shipping in United Stateswill arrive in 5-7 days. For more details, please see our shipping policy.

How much does shipping cost?

Shipping is free in the US for all bikes, and accessories purchased with a bike. For more details, please see our shipping policy.

Do you ship to P.O. boxes or military APO/FPO addresses?

No, at this time we are unable to ship to P.O boxes, APO/FPO addresses.

Can I update the shipping address on my order?

We can update your shipping address as long as you contact us with your new address before your order is shipped out. If your package has already shipped, we cannot guarantee your order will be shipped to the new address, but we will try our best.

Why hasn't my tracking information been updated for a long time?

If the item you ordered is in stock, then this will not happen.  Rest assured that your order is in transit and will be arriving soon! Please reach out to our customer service team at with any additional questions and/or concerns.

How can I track my order?

Once your package ships out, you will receive a shipping confirmation e-mail with tracking information. Or you can go to the TRACK MY ORDER page on our website.

What should I do if my order say's it's delivery but I haven't received it yet?

Sometimes the carrier scans the packaged to deliver before the package is out for delivery. Please allow an extra day for the carrier to deliver your order. If you still have not received your order after a day, you can file a claim directly with the carrier or your can reach out to our customer service team at with any additional questions and/or concerns.

How can I get my refund?

The refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank)

Do you accept returns and refunds for products that have been disassembled?

Due to a manufacturer or our site error (defective or damaged product, missing accessories, etc.), we will pay for return shipping for a refund.

Can I use multiple coupon at once?

Sorry, each order only can be used for one coupon.

How do I get the first purchase coupon?

You will usually receive a welcome email with the first purchase coupon inserted if you subscribed to our website. We recommend checking your email first. In the event you still are not able to find it, please contact our Customer Service for further help.

How to use my coupon code?

Applying a promotion code is simple! At Checkout, simply type the code into the box that says "Show order summary" Then, click the button that says "Apply". All promotional codes can only be used once.

Why do I enter a code that cannot be used?

Please confirm whether you meet the usage conditions of the code code. If you confirm that it meets the requirements but still cannot be used, please contact the customer service center.