Shipping Policy

All orders are processed within 2 business days.

You'll receive an order confirmation email on completion of your order, and shipping confirmation email with your tracking details once shipped.

1.Destinations

Currently, we only provide FREE shipping to the lower 48 states in the US(Expect HI, PR, AK, GU, AE, VI, FM and APO/FPO). And we DO NOT ship to PO BOXES.

2.Shipping Cost

Shipping is free in the US for all bikes, and most accessories purchased with a bike.

3.Shipping Time

In-stock items (except batteries) typically ship within the next business days after an order is placed, unless otherwise noted on the product's page.

Note 1: If you purchase a pre-sale product, The order will be shipped within 1-2 working days when it is in stock.

Note 2: Shipment dates on all orders are estimated, delays may happen cause of force majeure, natural disasters, inclement weather, war, public holidays, and other control factors.

4.Shipping Method

All orders are verified, quality checked, and packaged within 2 business days.

For in-stock orders, we'll provide a tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is FedEx. It may take 3-10 days for your shipment to be scanned by FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Favoto are estimates.

For pre-orders / backorders, please refer to the shipping date on the product page.

5.Change of Address

Before shipping：No charge fee.

After shipping：If we accept a valid change of address, $20 will be charged as a processing fee. If you fail to change your address in time, you may refuse the package and are responsible for the return shipping fee of $150 and an additional 10% of the e-bike cost as a re shipping fee to the new address.